This privacy notice explains how Chloe Delaunay Coaching will collect and process your personal data.
We comply with the latest data protection legislation, including the General Data Protection Regulation (GDPR). Please note that we may amend this Privacy Notice from time to time and will post any changes here.
Chloe Delaunay Coaching is a coaching and training business providing services to individuals and businesses. As part of our service we process personal data (including some sensitive personal data at times) and in doing so, we act as a data controller.
Who to contact regarding your personal data
Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Chloe Delaunay Coaching uses your data.
Contact our Data Protection Manager by using our Contact Form or by writing to Chloe Delaunay Coaching, Attn: Harriet Rhodes, Huzzah, Branston Court, Branston Street, Birmingham B18 6BA.
How we collect and process personal data
You may give personal details to Chloe Delaunay Coaching directly, via our website, or we may collect them from another source such as a referral.Chloe Delaunay Coaching will only use your personal data when legally permitted to do so. For the purposes of providing you with coaching services.
We collect the minimal personal data necessary for the provision of our service. We endeavour to keep this information accurate and up to date, only use it for the purpose for which it was provided and not keep it longer than is necessary.
So that we can send you related marketing communications. We may send marketing communications to you about similar products and services. We do this under our legitimate interests where you engage our services. It is important to note that you can opt-out at any time by clicking the ‘Unsubscribe’ link in any marketing communications email or by contacting us.
If you are a client
Chloe Delaunay Coaching may process client and prospective client data, which is necessary for our legitimate interests to be able to provide our coaching services.
Where we have a contract with you, by law, for tax purposes, we may have to keep basic information about our clients for tax purposes. This includes contact, identity, financial and transaction data.
Where there is no contract in place, we keep your data whilst we have meaningful contact with you, this includes written and verbal communication, and where you click through from our marketing communications. If there has been no meaningful contact for two years we will securely delete your information.
If you use our website
This applies to all users of our websites. We only ask for and collect the information we genuinely need, which is necessary for our legitimate interests to be able to provide a great website experience and our services.
Cookies and IP addresses
We have put in place appropriate security measures to prevent your personal data being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
There are also procedures in place to deal with any suspected personal data breach and we will notify you and the Information Commissioners Office (ICO) of a breach where we are legally required to do so.
Your rights as a data subject
Right of access – you have the right to request a copy of the information that we hold about you. You can do that by contacting us through the Contact Form or by writing to Chloe Delaunay Coaching, Attn: Harriet Rhodes, Huzzah, Branston Court, Branston Street, Birmingham B18 6BA.
If we do hold information about you we will:
give you a description of it
tell you why we are holding it
tell you who it could be disclosed to
let you have a copy of the information in an intelligible form
Please note that you will need to provide proof of identity – passport, driving licence or birth certificate.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records by getting in touch with our Data Protection Manager.
Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
Right of portability – you may have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
Right to judicial review: in the event that Chloe Delaunay Coaching refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below.
We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact our Data Protection Manager at Chloe Delaunay Coaching using the Contact Form or by writingto Chloe Delaunay Coaching, Attn: Harriet Rhodes, Huzzah, Branston Court, Branston Street, Birmingham B18 6BA.
If you are still not happy with how your personal data is being processed by Chloe Delaunay Coaching or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioners Office at https://ico.org.uk/concerns/ or by calling 0303 123 1113.